My Story - In
March, 1998, I ported my 800 number, into Sprint. Within days,
I found it had been fraudulently transferred out of my
account, into someone else's account. I did not authorize the
transfer of this 800 number out of my account.
For the next FIVE months, I attempted to have the number
returned to me. I was shuffled from person to person, promised
action and received none. One representative (John Coelho)
even asked why I should have the number when a large
corporation wanted it. As if I, were somehow doing a bad
thing. Whenever I found an earnest, helpful Sprint employee,
they became unavailable for my follow-up calls.
Finally, I was assigned a representative from the Executive
Group named Donna Territ. Ms. Territ made one and only one
attempt to contact me. She left a message on my answering
machine saying that she had been assigned to assist me and was
looking into what was bing done about my 800 number. Though
over the next several weeks, I called no less than ten times,
Ms. Territ NEVER returned a call or acknowledged me in any
way. She did not even bother to respond to my Certified mail.
A stellar example of my experience with Sprint's Customer
As an individual, there is no way I could go up against
Sprint's bottomless pit of legal resource. So, I hired a
Judith Oppenheimer of ICB Toll
Free, agree to attempt to retrieve the number for me.
Because of Ms. Oppenheimer's knowledge, industry connections,
and expert skills, my number was eventually returned. I immediately changed long distance carriers. I cannot recommend Ms. Oppenheimer and ICB highly enough.
I have control of my 800 number once again, but I am out the cost of the consultant. For me, this was a large sum of
money. So I asked Sprint to reimburse me. After all, they
illegally assigned my number to someone else then refused to so much as talk with me about it. What were my choices?
As a Corporation, Sprint is not accountable, no one person
has to be responsible for such behavior. But I, as an individual must bear the consequences of their actions
including the financial consequences. This is not ethical.
I appealed to Edward Perez, Executive Assistant, for reimbursement on that basis. He refused my request and sent a
copy of some obscure legal ruling about "mistakes." This was
no mistake. This was a purposeful violation of FCC rules and
state and federal law.
Shame on them!